Further updates to this page will be made later in H1

Supply chain

The NatWest Group Supplier Charter sets out the sustainability requirements that suppliers must meet in order to do business with us. The Supplier Charter replaced the Supplier Code of Conduct on 22nd September 2020.

Read our NatWest Group Supplier Charter (PDF 146KB)

In 2019:

  • We embedded electronic contract signatures simplifying the contracting process by removing the need to print out physical copies of the contract for signature.
  • We used our electronic invoicing system, which is a contractual requirement with suppliers, to process 93% of invoices in the UK and RoI, reducing paper invoices and allowing for 99% of invoices to be paid on time.
  • We piloted a new supplier management system which we will roll out in 2020.

NatWest Group's commitment as a Living Wage accredited employer applies to everyone working for the bank in the UK and has been extended to staff who are employed via suppliers (e.g. cleaning, security and catering staff).