Supply chain

The NatWest Group Supplier Charter sets out the sustainability requirements that suppliers must meet in order to do business with us. The Supplier Charter replaced the Supplier Code of Conduct on 22nd September 2020.

Read our NatWest Group Supplier Charter (PDF 94KB)

Working together, towards common aims

The size of our business means we purchase goods and services from a large number of suppliers, who have their own sustainability standards and ambitions. We are committed to working with our suppliers to ensure that we enable a supply chain that is not only sustainable but has a long-term positive impact on the global community as a whole. To support us in this ambition, below are just some examples of our Sourcing and Supplier Management processes which underpin the requirements set out in the Charter: 

  • Our supplier tender process includes specific questions about our expectations in this area. 
  • Key requirements of the Charter are a contractual obligation with our suppliers. 
  • We expect our suppliers to implement the standards of the Charter with their own suppliers.
  • The Charter is a standing agenda point of supplier review meetings conducted as part of ongoing contract management. 
  • Supply Chain Managers are trained internally in key ESG topics, such as Sustainable Procurement to equip them with the knowledge and skills to drive forward supplier discussions and activity .

In 2020, we created a new relationship working with EcoVadis. EcoVadis are a leading organisation in providing companies with independent, third-party evidence-based assessments of an organisation’s sustainability performance. EcoVadis undertake over 75,000 assessments annually and benchmarks against its 440+ other clients across multiple sectors and industries. EcoVadis will help us to understand and measure our performance and the performance of our suppliers against the Charter, enabling us to identify social, environmental and ethical improvements. 

Supporting our suppliers through COVID-19

During 2020 and due to COVID-19, NatWest Group moved its suppliers on to immediate payment on receipt. As part of our sustainability agenda and to encourage our suppliers to progress towards our shared vision, we’re now maintaining this payment model.

NatWest Group's commitment as a Living Wage accredited employer applies to everyone working for the bank in the UK and has been extended to staff who are employed via suppliers (e.g. cleaning, security and catering staff).

Read more about our supply chain in our 2020 Environmental, Social and Governance Supplement (PDF 13MB).