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Our behaviours

Our behaviours set a clear standard for how we work, helping us to move together in the same direction and deliver great customer outcomes. By focusing on our three core behaviours, we’re making it easier for everyone to contribute and succeed with our customers.

We start with customers

colleague with two customers

We think and act customer at every step. With curiosity and respect, we deepen our understanding of each customer’s needs and ambitions, proactively helping them to progress.

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We raise the bar

two female colleagues looking at a laptop

We are always looking to do better, by challenging the status quo and taking risks in the right way. We support each other to be bold, speak out when it matters and adapt to change.

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We own our impact

group of colleagues looking at a paper and smiling

We deliver the best possible outcome by bringing together diverse skills and perspectives. We prioritise well and take responsibility, even if we get it wrong.

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Our Code

All of this comes together in Our Code.