Overlay

Coutts & Company

Current reporting period

Firm name:

Coutts & Company.

Group:

NatWest Group.

Other firms included in this return (if any):

None.

Period covered in this report:

1 July 2020 to 31 December 2020

Brands/ trading names covered:

Coutts & Company.

Coutts Complaints Data (PDF 58KB)

To put these figures into context:

  • Complaints made to the Bank were up 10.6% compared to H1 2020 but also 10.6% down on H2 2019.  
  • Our 968 banking and credit card complaints stem from our 228,000 accounts. This works out at just over four complaints per 1,000 relevant accounts.
  • For every 1,000 home finance loans that we had outstanding, we received approximately eight complaints.
  • We received just over one complaint for every 1,000 pensions we manage for our clients. 
  • We received just over one complaint for every 1,000 investments we manage for our clients.

Previous Reporting Period

1 January 2020 to 30 June 2020

Coutts Complaints Data (PDF 68KB)

To put these figures into context:

  • Complaints made to the Bank were down 19% compared to H2 2019.  
  • Our 856 banking and credit card complaints stem from our 226,000 accounts. This works out at under four complaints per 1,000 relevant accounts.
  • For every 1,000 home finance loans that we had outstanding, we received approximately eight complaints.
  • We received less that one complaint for every 1,000 pensions our clients arranged with us. 
  • We received less that one complaint for every 1,000 investments we manage for our clients.