Overlay

Coutts & Company

Current reporting period

Firm name:

Coutts & Company.

Group:

NatWest Group.

Other firms included in this return (if any):

None.

Period covered in this report:

01 January 2021 to 30 June 2021

Brands/ trading names covered:

Coutts & Company.

Coutts Complaints Data (PDF 66.5KB)

To put these figures into context:

  • Complaints made to the Bank were 13.2% down compared to H2 2020.  
  • Our 834 banking and credit card complaints stem from our 231,000 accounts. This works out at under four complaints per 1,000 relevant accounts. 
  • For every 1,000 home finance loans that we had outstanding, we received fewer than eight complaints.
  • We received less than two complaints for every 1,000 pensions we manage for our clients. 
  • We received just over one complaint for every 1,000 investments we manage for our clients.

Previous Reporting Period

01 July 2020 to 31 December 2020

Coutts Complaints Data (PDF 57.7KB)

To put these figures into context:

  • Complaints made to the Bank were up 10.6% compared to H1 2020 but also 10.6% down on H2 2019.  
  • Our 968 banking and credit card complaints stem from our 228,000 accounts. This works out at just over four complaints per 1,000 relevant accounts.
  • For every 1,000 home finance loans that we had outstanding, we received approximately eight complaints.
  • We received just over one complaint for every 1,000 pensions we manage for our clients. 
  • We received just over one complaint for every 1,000 investments we manage for our clients.