NatWest Group is a UK-focussed bank, serving over 20 million customers, with businesses across retail, commercial and private banking markets.
It’s easy to get in touch with us. If you’re a customer, media, or an investor, use these details to contact us directly.
Find out more about our Board of Directors and Executive management team, and view key governance documents.
How do we drive growth and support the financial lives of our personal, business and corporate customers? Through our brilliant banking brands.
Strong relationships with millions of customers are at the heart of our workforce. We are committed to having a motivated and inclusive workforce who are engaged and passionate about serving customers.
Our purpose is to be the bank that turns possibilities into progress. By being a vital and trusted partner to our customers and understanding their hopes and needs, we want to help them make progress to reach their goals. By succeeding with our 19 million customers, we can also help to deliver growth across the local communities we serve and the wider UK economy.
We have an ambition to be net zero across our financed emissions, assets under management and our operational value chain by 2050, aligned with the UK’s legal commitment to be net zero by 2050, and by 2030, to at least halve the climate impact of our financing activity, against a 2019 baseline, supported by sector targets.
As a leading bank in the UK, we believe we can make a real and positive difference to the communities we live and do business in.
In order to succeed with customers, it’s important we behave and act in a way that meets their expectations. We aim to follow high standards of business conduct, helping us to stay compliant with legal and regulatory requirements, and meet the behavioural expectations of our customers and stakeholders.
We’ve got information on topics such as employing staff and business planning. Take a look at our reports and policies.
We are building a simple, safe & more customer focused bank.
View highlights from our latest Annual Report & Accounts and download the full reports.
View the financial results of NatWest Group and our subsidiaries alongside other presentations to investors.
Read our recent company announcements and search the archive for historic filings.
Manage your shareholding online or view information on shareholder meetings, the share price and dividends declared.
Find out more about our credit ratings and issuance across the Group including Green, Social and Sustainable bonds.
Read about our purpose and sustainability disclosures.
Take a look at our recent stories and insights.
Find all media contacts and resources from NatWest Group.
RBS Collective Investment Funds Limited
On this page
01 January 2025 to 30 June 2025
To put the below figures into context:
We received three complaints for every 1,000 investments we manage for our clients.
Provision (at reporting period and end date)*
Intermediation (within the reporting period)*
Number of complaints opened
Number of complaints closed
% closed within 3 days
% closed after 3 days but within 8 weeks
% upheld
Main cause of complaints opened
Controls
Investments
3.48 per 1,000 client accounts
N/A
2028
2006
47.11%
51.5%
24.07%
Delays / timescales
*Number of complaints opened by volume of business
