NatWest Group is a UK-focussed bank, serving over 20 million customers, with businesses across retail, commercial and private banking markets.
It’s easy to get in touch with us. If you’re a customer, media, or an investor, use these details to contact us directly.
Find out more about our Board of Directors and Executive management team, and view key governance documents.
How do we drive growth and support the financial lives of our personal, business and corporate customers? Through our brilliant banking brands.
Strong relationships with millions of customers are at the heart of our workforce. We are committed to having a motivated and inclusive workforce who are engaged and passionate about serving customers.
Building enduring, trusted relationships with our customers is the cornerstone of our strategy and it connects our purpose with our ambition. We are the bank that turns possibilities into progress. We work to understand our customers’ hopes and needs and help them achieve their goals. We believe that doing this well helps our communities and the UK economy to progress.
We have retained our ambition to be net zero across our financed emissions, assets under management and our operational value chain by 2050, aligned with the UK’s legal commitment to be net zero by 2050, and to at least halve the climate impact of our financing activity by 2030, against a 2019 baseline, supported by portfolio-level activity-based targets.
Our commitment to sustainable growth is rooted in purpose, with the aim of delivering positive impact through our core activity as a bank. By turning our customers’ possibilities into progress we can help build better more resilient businesses and support people and families to manage their money, save and invest for the future.
Managing risks and behaviours driven by ethics and integrity are vital to protecting the trust and confidence of our customers, colleagues and wider stakeholders. These responsibilities are shared by everyone at NatWest Group.
We’ve got information on topics such as employing staff and business planning. Take a look at our reports and policies.
We are building a simple, safe & more customer focused bank.
View highlights from our latest Annual Report & Accounts and download the full reports.
Read our recent company announcements and search the archive for historic filings.
Manage your shareholding online or view information on shareholder meetings, the share price and dividends declared.
Find out more about our credit ratings and issuance across the Group including Green, Social and Sustainable bonds.
Read about our purpose and sustainability disclosures.
Take a look at our recent stories and insights.
Find all media contacts and resources from NatWest Group.
RBS Collective Investment Funds Limited
On this page
01 July 2025 to 31 December 2025
To put the below figures into context:
We received over 2.5 complaints for every 1,000 investments we manage for our clients.
Provision (at reporting period and end date)*
Intermediation (within the reporting period)*
Number of complaints opened
Number of complaints closed
% closed within 3 days
% closed after 3 days but within 8 weeks
% upheld
Main cause of complaints opened
Controls
Investments
2.56 per 1,000 client accounts
N/A
1,342
1,434
48.8%
49.2%
24%
Delays / timescales
*Number of complaints opened by volume of business
