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National Westminster Bank plc
Current reporting period
Firm name:
National Westminster Bank plc.
Group:
NatWest Group.
Other firms included in this return (if any):
National Westminster Home Loans Limited.
Period covered in this report:
01 July 2020 to 31 December 2020.
Brands/ trading names covered:
National Westminster Bank plc.
NatWest Complaints Data (PDF 66KB)
To put these figures into context:
- In H2 2020, complaints made to the Bank were down ~12% compared to H1 2020.
- Our 85,133 banking and credit card complaints stem from our 25 million accounts. This works out as three complaints per 1,000 relevant accounts.
- For every 1,000 home finance loans that we had outstanding, we received seven complaints.
- PPI complaints represent 97% of the general insurance and pure protection category.
Previous Reporting Period
01 January 2020 to 30 June 2020.
Previous Reporting Period Complaints Data (PDF 32KB)
To put these figures into context:
- In H1 2020, complaints made to the Bank were down ~59% compared to H2 2019.
- Our 92,335 banking and credit card complaints stem from our 25 million accounts. This works out as five complaints per 1,000 relevant accounts.
- For every 1,000 home finance loans that we had outstanding, we received five complaints.
- PPI complaints represent 98% of the general insurance and pure protection category.