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National Westminster Bank plc

Current reporting period

Firm name:

National Westminster Bank plc.

Group:

NatWest Group.

Other firms included in this return (if any):

National Westminster Home Loans Limited.

Period covered in this report:

01 January 2022 to 30 June 2022 

Brands/ trading names covered:

National Westminster Bank plc.

NatWest Complaints Data (PDF 644KB)

To put the above figures into context:

  • In H1 2022, complaints made to the Bank were down ~3% compared to H2 2021.
  • Our 65,063 banking and credit card complaints stem from our 26 million accounts. This works out as two complaints per 1,000 relevant accounts.
  • For every 1,000 home finance loans that we had outstanding, we received five complaints.
  • PPI complaints represent 48% of the general insurance and pure protection category. 

Previous Reporting Period

01 July 2021 to 31 December 2021

Previous Reporting Period Complaints Data (PDF 66KB)

To put the above figures into context:

  • In H2 2021, complaints made to the Bank were down ~22% compared to H1 2021.
  • Our 67,404 banking and credit card complaints stem from our 26 million accounts. This works out as three complaints per 1,000 relevant accounts.
  • For every 1,000 home finance loans that we had outstanding, we received five complaints.
  • PPI complaints represent 59% of the general insurance and pure protection category.