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National Westminster Bank plc

Current reporting period

Firm name:

National Westminster Bank plc.

Group:

NatWest Group.

Other firms included in this return (if any):

National Westminster Home Loans Limited.

Period covered in this report:

01 January 2021 to 30 June 2021.

Brands/ trading names covered:

National Westminster Bank plc.

NatWest Complaints Data (PDF 65.3KB)

To put the above figures into context:

  • In H1 2021, complaints made to the Bank were down ~7% compared to H2 2020.
  • Our 85,950 banking and credit card complaints stem from our 26 million accounts. This works out as three complaints per 1,000 relevant accounts.
  • For every 1,000 home finance loans that we had outstanding, we received six complaints.
  • PPI complaints represent 84% of the general insurance and pure protection category

Previous Reporting Period

01 July 2020 to 31 December 2020.

Previous Reporting Period Complaints Data (PDF 65.9KB)

To put these figures into context:

  • In H2 2020, complaints made to the Bank were down ~12% compared to H1 2020.
  • Our 85,133 banking and credit card complaints stem from our 25 million accounts. This works out as three complaints per 1,000 relevant accounts.
  • For every 1,000 home finance loans that we had outstanding, we received seven complaints.
  • PPI complaints represent 97% of the general insurance and pure protection category.