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National Westminster Bank plc

Firm name:

National Westminster Bank plc.

 

Group:

NatWest Group.

 

Other firms included in this return (if any):

National Westminster Home Loans Limited.

 

Period covered in this report:

01 January 2020 to 30 June 2020.

 

Brands/ trading names covered:

National Westminster Bank plc.

NatWest Complaints Data (PDF 32KB)

To put the above figures into context:

  • In H1 2020, complaints made to the Bank were down ~59% compared to H2 2019.
  • Our 92,335 banking and credit card complaints stem from our 25 million accounts. This works out as five complaints per 1,000 relevant accounts.
  • For every 1,000 home finance loans that we had outstanding, we received five complaints.
  • PPI complaints represent 98% of the general insurance and pure protection category.

Previous Reporting Period

01 July 2019 to 31 December 2019.

Previous Reporting Period Complaints Data (PDF 40KB)

To put the above figures into context:

  • In H2 2019, complaints made to the Bank were up ~30% compared to H1 2019.
  • Our 115,315 banking and credit card complaints stem from our 24 million accounts. This works out as five complaints per 1,000 relevant accounts.
  • For every 1,000 home finance loans that we had outstanding, we received six complaints.
  • PPI complaints represent 99% of the general insurance and pure protection category.