Our businesses

Retail Banking

We provide a comprehensive range of banking products and related financial services including current accounts, mortgages, personal unsecured lending and personal deposits. We're here for customers whenever and wherever they need us through a range of convenient ways to bank, from our mobile app and online banking through to our contact centres and high street and mobile branches. Offering 24/7 banking facilities, customers are served through the NatWest and Royal Bank of Scotland distribution channels.

2020 Highlights:

  • 2nd most digitally-engaged customer base amongst peers*
  • Pandemic support – 258k mortgage payment holidays
  • Gross lending up 8.6% v. 2019
  • Strong mortgage performance achieving 10.9% stock share 
  • Cost reduction of 4.5% supporting FY’20 targets

* Source: eBenchmarkers and internal estimates; Peers include Big 7 Banks = Barclays, Halifax, HSBC, Lloyds, Nationwide, NatWest & Santander.

Watch this video of Retail CEO David Lindberg explaining Retail Banking’s focus and strategy.

Take a look at what Retail CEO David Lindberg recently spoke to our investors about.

Commercial Banking

We offer comprehensive banking and financing solutions to start-up, SME, Commercial and Corporate customers in the UK. We are there for our customers as they start, grow and manage their businesses. Our innovative products and services help customers achieve their growth, environmental and social targets. We deliver a high-quality sales and service experience through our expertise and deep engagement, locally, regionally and nationally through face-to-face, direct and digital channels. We continue to support our customers through the Brexit transition period and beyond.

2020 Highlights:

  • Robust Covid-19 support with c.£13.8bn of Government Scheme lending facilitated through c. 300k approved loans*
  • Gross lending up 8% v. 2019 including Government lending schemes 
  • UK’s leading accelerator programme supporting c.1200 entrepreneurs**
  • Leading lender to the UK renewables sector***

*As of 31.12.2020; **By number of attendances, Beauhurst –September 2020; ***Inframation Deals League Table 2020

Watch this video of Commercial Banking CEO Paul Thwaite, explaining Commercial Banking’s focus and strategy.

Take a look at what Commercial CEO Paul Thwaite recently spoke to our investors about.

Private Banking

Through the Coutts and Adam & Company brands, we provide private banking and wealth management services to UK-connected high net worth individuals and their business interests. We continue to focus on delivering the best client experience through a proactive engagement model which supports clients across both sides of their balance sheet. Our client centric strategy is focused on improving returns by deepening client relationships and improving our digital banking capabilities to make it easier for clients to deal with us.

2020 Highlights:

  • >1,600 new clients; 19% from Groupwide introductions
  • Strong Balance Sheet growth; net loans to customers +10%*; deposits + 14%** YoY
  • AuMA +5.6% YoY to £32.1bn
  • NatWest Invest pricing -20bps***
  • 29%  average reduction in carbon intensity of our investment fund and A+ rating from UN-PRI****

*PB Net loans to customers £15.5bn to £17bn (FY’19-FY’20); **PB Deposits £28.4bn to £32.4bn (FY’19-’20); ***NatWest Invest platform pricing reduced from 0.35% to 0.15% for investments up to £1m (1Oct’20); ****Coutts' investment fund & portfolio carbon intensity, average reduction in intensity for all equity holdings (1 Jan’20-30 June’20, with 31 Dec’19 baseline)

Watch this video of Wealth Businesses CEO Peter Flavel, explaining the Wealth Businesses’ focus and strategy.

Take a look at what Private Banking CEO Peter Flavel recently spoke to our investors about.

NatWest Markets

We help NatWest Group’s corporate and institutional customers manage their financial risks safely and achieve their short-term and long-term sustainable financial goals. We think and act as one bank for our customers, collaborating with teams across the NatWest Group to be the partner of choice for our customers and their financial markets needs. By focusing on the things we do best and that matter most to our customers, we help champion potential.

2020 Highlights:

  • New customer-led mode
  • Simplified product offering
  • Agreement with BNP Paribas for clearing & execution of listed derivatives
  • ~£140m reduction in other expenses*
  • £11bn RWA reduction and £0.5bn dividend to NWG
  • Improved credit ratings**

*Other expenses are operating expenses excluding litigation and conduct costs as well as strategic costs; ** Moody’s & Fitch

Watch this video of NatWest Markets CEO Robert Begbie, explaining NatWest Markets’ focus and strategy.

Take a look at what NatWest Markets CEO Robert Begbie recently spoke to our investors about.

Ulster Bank RoI

Supporting our personal and business customers in the Republic of Ireland through COVID-19 has been a top priority in 2020. Following an extensive review and despite the progress that has been made, it has become clear Ulster Bank in the Republic of Ireland will not be able to generate sustainable long term returns for our shareholders. As a result, the Group will begin a phased withdrawal from the Republic of Ireland over the coming years which will be undertaken with careful consideration of the impact on customers and our colleagues.

RBS International

We are one of the largest banks operating in the local and institutional banking sectors in the Channel Islands, Isle of Man and Gibraltar. We serve international customers with a UK connection through our International Banking proposition. It also has wholesale branches and fund depositary services businesses in the UK and Luxembourg to further serve our institutional clients and protect investors.

We have worked closely with local governments to implement emergency policies to support local communities and businesses in light of COVID-19. We led the offshore banking sector in the creation of the loan Disruption Guarantee Scheme (DGS), providing financial support to our customers, with loan facilities totalling £858 million, through forbearance, the DGS and payment holidays in 2020. 

We have accelerated our digital transformation strategy and are now meeting the increasing customer demand for digital solutions. This change in customer behaviour has also led to consolidation of the branch network in our locations and allowed us to focus more investment into digital services. In 2020 eQ, our multicurrency banking platform for Corporate and Institutional banking customers, released online account opening and a mobile app.