NatWest Group has announced the appointment of Wealth Management executive Emma Crystal as the new CEO of its Wealth Businesses, including Coutts, subject to regulatory approval.


Emma started her career in Investment Banking at Deutsche Bank and brings extensive Wealth Management experience from her time at Credit Suisse where she held a number of senior leadership roles including leading their Northern and Western European Wealth Management business. She will join in the summer from UBS where she is currently Lead, Sustainable Finance Group.


Emma will report directly to Chief Executive Officer, Paul Thwaite and be a member of the Executive Committee of NatWest Holdings. She will also sit on the Coutts Board in her capacity as Coutts CEO. 


Chief Executive, Paul Thwaite, said: “Emma’s extensive Wealth Management experience and deep client focus make her the ideal person to lead our Wealth Businesses at this time. The UK Wealth Management market is large and growing and Emma’s proven ability to work across organisational boundaries will be invaluable in helping us deliver an outstanding client experience and achieve our growth ambitions.”


Emma Crystal said: “I’m delighted to be joining NatWest Group and to have the opportunity to lead our Wealth Businesses. In Coutts we have one of the strongest Private Banking brands in the market and as part of the wider Group we are uniquely placed to support clients with their full range of banking, lending and wealth management needs. I am looking forward to working with my new colleagues to deliver the exceptional service our clients deserve.”


Coutts Chairman, Lord Remnant added: “Emma has all the qualities needed to take Coutts forward. Her knowledge and understanding of clients combined with her commercial experience make her the ideal person to help Coutts write the next chapter in our history. I would like to welcome Emma, on behalf of the Coutts Board, and am very much looking forward to working with her.”

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