Emma Crystal

CEO, Coutts and Wealth Businesses


Emma Crystal joined NatWest Group as CEO of Coutts and Wealth Businesses on 1 July 2024.  

Before moving to NatWest Group, she was Lead, Sustainable Finance Group at UBS and Chief Sustainability Officer (CSO) at Credit Suisse where her responsibilities included setting the sustainability strategy and ambition for the bank and partnering with the divisions, regions and functions, to deliver their sustainability commitments. These included expanding the wealth management product shelf, investment banking financing offering and net zero deliverables.

Previously, Emma held a number of senior leadership positions at Credit Suisse including leading the Wealth Management business for Northern & Western Europe. Prior to that, she also covered Family Offices for the UK and Nordic markets.

Before joining Credit Suisse, Emma worked in Global Markets at Deutsche Bank for 10 years.

Emma graduated from Stockholm School of Economics, Sweden, with a master’s degree in Economics and Business.

Emma is a member of the Executive Committee of NatWest Holdings and also sits on the Coutts Board in her capacity as Coutts CEO.